ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Confirm customer requirements

1.1

Customer requirements for moving cargo in terms of the nature of goods, the countries of origin and destination, the timescales for collection and delivery and the estimated budget for the transaction are confirmed

1.2

Customer priorities for the shipment are confirmed

1.3

Decisions on possible routes, taking into account known variables, are undertaken

2

Organise freight arrangements

2.1

International regulations and codes of practice for transporting freight are confirmed

2.2

Work processes are planned to meet agreed timelines

2.3

Transport modes (including multi-modal options) are matched to customer requirements, freight type and delivery times

2.4

Availability of selected carrier/s is checked including modes of transport, scheduled departure dates and times, transfer times and costs for each shipment stage

2.5

Arrangements are made to consolidate freight, where appropriate

2.6

Freight carrier booking/s are confirmed

2.7

Transport of freight to selected international carrier is organised

3

Communicate with shipping agents and authorities

3.1

Freight documentation is checked for accuracy and forwarded as appropriate to shipping agents and authorities

3.2

Confirmation of despatch of freight from international carrier is obtained

3.3

Arrival of cargo at port of entry is confirmed

3.4

Acceptance of freight documentation is confirmed

3.5

Payments are authorised

3.6

Cargo is on-forwarded from point of entry, as required

3.7

Customer is advised that freight has been forwarded to point of destination

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying relevant legislation and workplace procedures

communicating and working effectively with others

completing relevant documentation

implementing contingency plans

modifying activities depending on operational contingencies, risk situations and environments

operating and adapting to differences in equipment in accordance with operating procedures

reading, interpreting and following relevant instructions, procedures and labels

using relevant communications, computer equipment and systems

working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

contacts and sources of information/documentation needed for organising international transport of freight

customer service policies and procedures

problems that may occur and appropriate action that can be taken

procedures for:

interpreting client requirements

reviewing transport options and availability of carriers

identifying and evaluating information needed to organise the international transport of freight

calculating volumes and dimensions

completing consignment documentation

liaising with Australian and international contacts using appropriate technology

relevant codes of practice and legislative requirements including local and international freight regulations

relevant work health and safety (WHS)/occupational health and safety (OHS) and environmental procedures and regulations.

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

Assessment must occur in workplace operational situations where it is appropriate to do so; where this is not appropriate, assessment must occur in simulated workplace operational situations that replicate workplace conditions.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment include:

a range of relevant exercises, case studies and/or simulations

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

relevant materials, tools, equipment and personal protective equipment currently used in industry.